Q1:  What does my investment management fee cover?

 As a fee-based advisory firm, we are paid a fee based on a percentage of assets we manage for our clients.

 This fee  covers financial planning, investment advisory and management, risk management and a dedicated

 account manager.  

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Q2:  What is our minimum household account size?​

Minimum household account size is $300,000.  Investors with less than the minimum shall be considered on a case-to-case basis if there is a reasonable expectation the threshold will be reached in the foreseeable future.

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Q3.  Where is my account held?

 Your account is held ITF (in trust for) your name at CI Investment Services (CIIS). 

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 We have diligently chosen to work with our dealer, Aligned Capital Partners Inc. (ACPI), who in turn has

 chosen CIIS as their custodian.

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 ACPI's role is to provide the Advisor with background support, supervise client accounts, maintain proper

 business records and ensure correct procedures are being followed as required by our industry regulators.  

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 CIIS, as the custodian and carrying broker, is responsible for back office functions such as execution,

 clearing and settlement of trades. They also hold our clients’ funds.

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 The purpose of the dealer and custodian relationship is to separate the investor’s assets from the Advisor

 for safekeeping. 

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Q4: Who is the Investment Dealer for my portfolio?

 Aligned Capital Partners Inc. (ACPI) is the Investment Dealer. ACPI is an independent financial advisory firm

 founded in 1987 and is a member of CIPF (Canadian Investor Protection Fund) and CIRO (Canadian Investment Regulatory Organization).

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Q5: Who is the Carrying Broker for my portfolio?

 CI Investment Services (CIIS) is the carrying broker for your portfolio.

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CI Investment Services Inc. (formerly BBS Securities Inc.) is a wholly owned subsidiary of CI Financial Corp. CI Financial (TSX: CIX) is an independent Canadian company offering global asset management and wealth management advisory services, with approximately $333 billion in assets (as at June 30, 2022).

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Headquartered in Toronto, the firm is registered in all provinces and territories of Canada as an Investment Dealer. CI Investment Services Inc. is a member of the Investment Industry Regulatory Organization of Canada (IIROC) and the Canadian Investor Protection Fund (CIPF).

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Download your Client Brochure.

  

Q6: How do I login into my ACPI account?

You can log in to our Client Portal, https://clientportal.aligned.digital/signin, to view your accounts and statements.

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If you don't have a username yet, please contact us to obtain one.

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Q7.  How do I switch from paper to e-Statement?

Here are the steps to switch your statement delivery preference:

1.  Log in to your Client Portal

2.  Click the "head and shoulders" icon at the top right of the screen

3.  Click "Settings"

4.  Click the "Preferences" tab

5.  Choose your preference

6.  Click "Update"

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Q8. How do I reset my password if I forget what it is? 

 Click the "Forgot your password?" button when you are on the sign-in page of the client portal.

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Q9:   How do I contribute to my ACPI account online? 

 You can contribute to your RRSP, TFSA and Non-Registered Cash Accounts using online banking. 

 For Spousal RRSP, the contribution will automatically be attributed to the spouse. 

 For RESP contributions, online payment is unavailable. Please get in touch with us.

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 Just follow these simple steps after you have logged on to your online bank.

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     1.  Click on add a payee (similar to paying a bill online).

     2.  Search and add CIIS or CI Investment Services

     3.  Add your 10 digit account number

     4.  Send yourself a contribution by making a payment from your bank account to your CIIS account.

     5.  If you have multiple accounts, repeat steps 1 to 4.

     6.  Let us know the amount, the account and when you made the contribution so we can watch for it on our end.

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** If you don't see CIIS in your bank's payee list, try BBS Securities Inc.  BBS Securities Inc. changed their name to CIIS, but some banks may not have updated their payee list.  If you don't see either one, try using another bank account, or contact us for another option.

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Q10:  When will I receive my tax slips?

 Here are the tax slip schedules for NBIN (first half of 2023) and CIIS (second half of 2023).  For clients who opted for paper statements, please refer to "Mailing target date".  For clients who opted for electronic statements, please refer to "Online documents service target date" or "Client Portal Delivery".

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Q11:  How do I download my statements and tax slips from the Client Portal?

Log in to your Client Portal, then click the Documents tab to view and download your statements and tax slips.

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Q12:  How can I find out my RRSP and TFSA contribution room?

1.   Go to CRA's website

2.   If your bank is a sign-in partner, you can log in using Option 1.  Otherwise, you have to register and obtain a username and password.

3.   Once you are logged in, scroll down the page.  There should be a section where you can see your RRSP and TFSA information.

4.  Please note the "as of" date.  The amounts given are usually the available room at the beginning of the year.  

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